Personal Data Protection and Privacy Policy
(Last updated: 19/8/2025)

Citi Super Sdn Bhd (Company No. 201701012761 [1226926-X]) values and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal data when you interact with us, whether via our website, mobile application, or other platforms.

Personal Data refers to any information that relates directly or indirectly to you and that can be used to identify you, either from that data alone or in combination with other data we possess.

We collect and process your personal data based on one or more of the following legal grounds, your consent; the performance of a contract with you; compliance with legal obligations and our legitimate business interests.

We may collect your personal data when you interact with our services, such as registering an account, making a purchase, subscribing to our newsletter, contacting customer support, or participating in promotions and surveys. The types of personal data collected may include your full name, date of birth, gender, nationality, race, interests, marital status, occupation, monthly income range, and address. Please note that this list is not exhaustive and the data collected may vary depending on the nature of your interactions with us.

Your personal data may be used to process orders, payments, and deliveries, manage and maintain your account, and provide updates on promotions, offers, and services. It may also be used to improve our services and customer support, conduct market research and satisfaction surveys, respond to your enquiries, and comply with legal and regulatory obligations.

We may share your personal data with trusted third-party service providers who support our operations, including but not limited to payment processors; delivery and logistics partners; customer support and service providers; Marketing and analytics providers and IT and data storage providers. These parties are contractually obligated to keep your data secure and use it only for authorized purposes.

Where necessary, your personal data may be transferred to and stored in servers located outside Malaysia. In such cases, we will ensure appropriate safeguards are in place to protect your data in compliance with the PDPA.

Our website uses cookies and similar technologies to improve your browsing experience; analyze traffic; and personalize content. You may disable cookies via your browser settings; however, doing so may limit some functionalities of our website.

Under the PDPA, you have the right to access your personal data; correct or update inaccurate data; withdraw your consent at any time; object to the processing of your personal data under certain circumstances; request restriction of processing; request deletion of your data (if no longer necessary or required to be retained); lodge a complaint with the Personal Data Protection Commissioner. To exercise these rights, please contact us using the contact details below.

We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected or as required by law. When your data is no longer required, we will securely dispose of or anonymize it.

We implement administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or loss; ensure accuracy and integrity of data and maintain data confidentiality. While we strive to protect your data, no method of transmission over the internet is completely secure.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent. If you believe a child has provided us with personal data, please contact us so we can delete the information.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review the policy periodically.

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at +6016-832 3790 or email to info@citisuper.my in the event of any query.

CITI SUPER MEMBERSHIP PROGRAMME’S TERMS AND CONDITIONS:

1. The ‘Citi Super’ Membership Programme (Programme) and ‘Citi Super’ Mobile App (Mobile App) are proprietary to Citi Super Sdn Bhd (Company) where acceptance of any person(s) to the Programme shall be subject to the approval of the Company and once accepted by the Company, participation by any such person (Member) in the Programme shall be subject to the terms and conditions contained herein. The Programme is only accepted at the Company branded supermarket(s) (Supermarket) situated in Malaysia or the participating merchants that are registered with the Company.

2. By joining the Member Programme, the Member will be deemed to have accepted the terms and conditions. The Company reserves the rights to make amendments or variations to the terms and conditions from time to time. The Company reserves the right to amend these terms and conditions with prior notice, which will be communicated via the Mobile App, website, or SMS.

3. Participation in the Programme is open to all citizens and non-residents aged 18 years old and above.

4. The point will be awarded for every transaction of RM1.00 (exclusive of tax) to 1 loyalty Points. Members must spend minimum RM1.00 and above on qualifying purchases in a single transaction.

5. Once the Card is credited the loyalty Points corresponding to the Qualifying Purchases, a transaction receipt prepared by the cashier at the checkout counter shall be issued to the Member. Such transaction receipt shall be conclusive record of the Qualifying Purchases made.

6. Each person can only register and own one Member Card at any one time. The Member Card is not transferable and can only be used by the rightful owner.

7. The following items are not included in the points’ calculation:

    a. Government controlled items (flour, sugar, rice, oil and etc)

    b. gift card/cash vouchers purchase,

    c. ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc.

    d. Delivery Charges, Repair & Service Charges

    e. Tobacco and E-cigarette

8. The Points awarded and credited to the Card cannot be transferred or assigned to another Card or any other card issued by or on behalf of the Company or combined or aggregated with the loyalty Points of such Card or card or otherwise dealt with except in accordance with this Agreement. The loyalty Points have no cash or monetary value.

9. The Member must present their ‘Citi Super’ eCard or Membership card to the cashier before every transaction. Failure to do, no points will be awarded for the purchase.

10. The Points accumulated will expire after 2 calendar years from the year of issuance. All the points will be expired/zerorised on the 1st of January of the 3rd Calendar year.

11. All Coupons/Vouchers have a validity period with an expiry date clearly stated on them. After the expiry date, they cannot be used or reissued. Additional terms and conditions can be found on the Coupons/Vouchers.

12. The Member may refer to the Rewards catalogue available at ‘Citi Super’ Mobile App or the participating outlet for redemption, which shall be for the purpose of information and illustration only and shall not be construed as constituting any representation or warranty as to their availability.

13. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be forwarded directly to the manufacturers concerned.

14. For Rewards that are to be redeemed from participating merchants or suppliers of Rewards as shall be appointed by the Company from time to time, the Member shall present his/her Card and national identity card (NRIC) for Rewards redemption.

15. Members who have redeemed his/her points for any ‘Citi Super’ rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company unless the Reward is found to be defective, in which case a replacement or alternative solution will be offered.

16. The Member is responsible to examine, immediately upon receipt, the Rewards for any defects or damage, whether in its packaging or otherwise, and to verify the contents of the Rewards. Where the Reward or its packaging is found to be damaged or defective or that the contents therein is incomplete / damage, the Rewards be immediately returned the Rewards to the Customer Service at the Supermarket.

17. Company reserves the rights to reject any request for the replacement of faulty or damaged Rewards should the Member fail to return the same in the manner and within the time period set out as stated above.

18. The Member needs to update or correct the provided personal data via ‘Citi Super’ Mobile App from time to time.

19. The Member agrees that the Personal Data may be used by the Company for the purposes below. a. To associate the Card to the Member and to update information (if required);

    a. To associate the Card to the Member and to update information (if required);

    b. To process the application by the Member for related services;

    c. Management, operation and maintenance of Member's account, system including audit and exercising the rights of the Company under the terms and conditions;

    d. Designing new or improving existing services provided by the Company, our subsidiaries, associates and affiliates;

    e. Communication by the Company to the Member;

    f. Investigation of complaints, suspected suspicious transaction and research for service improvement;

    g. Prevention or detection of crime or fraud; and

    h. Disclosure as required by law, rules, regulations, codes or guidelines.

20. Members deemed to have subscribed to the marketing mailing list upon registered as a ‘Member’ in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM). Members may opt out of marketing communications at any time via the Mobile App or by contacting customer service.

21. The Member may terminate his/her membership anytime by giving notice in writing to the Company. However, there will be no refund of points collected in any form for termination of membership.

22. Any abuse or fraud with respect to The Points under the Programme or redemption of Rewards will result in the cancellation of the Member's participation in the Programme, cancellation of the Card and revocation of The Points or return of redeemed Rewards (or its reasonable compensation thereto).

23. The Company reserves the right to restrict, suspend, or change the features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons. The Company reserves the right to amend these terms and conditions with prior notice, which will be communicated via the Mobile App, website, or SMS.

24. Company shall not be liable for any loss of accumulated The Points or loss or damage suffered as a result of any defect or error in any machines or inability to retrieve any information or data from the computer system.

25. Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or industry dispute, war, act of God, system failure and anything outside the control of the Company.

26. Company shall not be liable for any loss or damage suffered by the Member due to the following reasons: a. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;

    a. any failure by the Reward supplier to abide by the terms and conditions on which it has agreed to provide the Reward;

    b. any statement, communication or implication arising from any revocation, suspension or restriction of the use of the Card; and

   c. any failure or omission to notify the Member of any changes in the terms and conditions of this Agreement, Rewards Guide, participating companies, Qualifying Purchases and The Points awarded for Qualifying Purchases.

27. Members are required to contact the ‘Citi Super’ Hotline at +6016-832 3790 or email to info@citisuper.my in the event of any query.