Personal Data Protection and Privacy Policy
(Last updated: 19/8/2025)
Citi Super Sdn Bhd (Company No. 201701012761 [1226926-X]) values and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal data when you interact with us, whether via our website, mobile application, or other platforms.
Personal Data refers to any information that relates directly or indirectly to you and that can be used to identify you, either from that data alone or in combination with other data we possess.
We collect and process your personal data based on one or more of the following legal grounds, your consent; the performance of a contract with you; compliance with legal obligations and our legitimate business interests.
We may collect your personal data when you interact with our services, such as registering an account, making a purchase, subscribing to our newsletter, contacting customer support, or participating in promotions and surveys. The types of personal data collected may include your full name, date of birth, gender, nationality, race, interests, marital status, occupation, monthly income range, and address. Please note that this list is not exhaustive and the data collected may vary depending on the nature of your interactions with us.
Your personal data may be used to process orders, payments, and deliveries, manage and maintain your account, and provide updates on promotions, offers, and services. It may also be used to improve our services and customer support, conduct market research and satisfaction surveys, respond to your enquiries, and comply with legal and regulatory obligations.
We may share your personal data with trusted third-party service providers who support our operations, including but not limited to payment processors; delivery and logistics partners; customer support and service providers; Marketing and analytics providers and IT and data storage providers. These parties are contractually obligated to keep your data secure and use it only for authorized purposes.
Where necessary, your personal data may be transferred to and stored in servers located outside Malaysia. In such cases, we will ensure appropriate safeguards are in place to protect your data in compliance with the PDPA.
Our website uses cookies and similar technologies to improve your browsing experience; analyze traffic; and personalize content. You may disable cookies via your browser settings; however, doing so may limit some functionalities of our website.
Under the PDPA, you have the right to access your personal data; correct or update inaccurate data; withdraw your consent at any time; object to the processing of your personal data under certain circumstances; request restriction of processing; request deletion of your data (if no longer necessary or required to be retained); lodge a complaint with the Personal Data Protection Commissioner. To exercise these rights, please contact us using the contact details below.
We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected or as required by law. When your data is no longer required, we will securely dispose of or anonymize it.
We implement administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, or loss; ensure accuracy and integrity of data and maintain data confidentiality. While we strive to protect your data, no method of transmission over the internet is completely secure.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent. If you believe a child has provided us with personal data, please contact us so we can delete the information.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review the policy periodically.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at +6016-832 3790 or email to info@citisuper.my in the event of any query.